Returns and Refund

 

Returns Policy

At PARADOX, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer hassle-free returns within 14 days of receiving your order. Please review the following details to understand our returns process:

Eligibility Criteria for Returns:

1. Items must be unworn, unwashed, and in their original condition with all tags attached.
2. Any items marked as final sale or non-returnable cannot be returned.
3. Returns must be initiated within 14 days of receiving your order.
4. Proof of purchase, such as order confirmation or receipt, is required for all returns.

Initiating a Return:

1. Contact our Customer Support Team at admin@paradoxworld.store  to request a returns form or download it here .
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return form is completed, enclose it in the return order package you ship back to us, you will receive a confirmation email after we receive your package.

Return Shipping:

1. Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., defective item, wrong item shipped).
2. We recommend using a trackable shipping method and retaining proof of postage for your records.

Processing Time:

1. Once we receive your return, please allow 10 days for processing.
2. Refunds will be issued to the original payment method used for the purchase. Unless COD was used to pay for your items, in which case notify us at admin@paradoxworld.store.

Refund Policy:

1. Refunds will be processed for the cost of the returned item(s) minus any applicable shipping charges.
2. Original shipping charges are non-refundable unless the return is due to a fault on our part.
3. Refunds will be issued in the same currency as the original purchase.

Exchanges:

1. We do not offer direct exchanges. If you need a different size, color, or style, please return the original item(s) for a refund and place a new order for the desired item(s).

Damaged or Defective Items:

1. If you receive a damaged or defective item, please contact our Customer Support Team immediately for assistance.
2. We may require photographic evidence of the damage or defect to process your claim efficiently.

Further Assistance: If you have any questions or concerns about our returns policy, please don't hesitate to contact our Customer Support Team. We are here to assist you and ensure your shopping experience with Paradox is exceptional. Paradox reserves the right to update or modify this returns policy at any time without prior notice.